Hey there! At Footlaned, we’re not just another faceless online store—we’re a small team of sneaker enthusiasts who genuinely care about what you think. Seriously, your feedback? It’s like gold to us. Whether you’ve got a question, a suggestion, or just want to chat about the latest kicks, we’re all ears.
Fun fact: Our founder, Jake, still replies to most customer emails himself. It’s a habit he picked up back when we were just a tiny startup operating out of his garage. One time, he spent an entire weekend troubleshooting a customer’s sizing issue—that’s the kind of dedication you can expect from us.
Here’s the thing—we’ve made some of our best decisions based on customer emails. Remember that limited-edition colorway we released last spring? That was 100% inspired by a casual suggestion from Sarah in Portland. So don’t hold back!
Pro tip: If you’re reaching out about an order, include your order number—it helps us pull up your details faster. But no stress if you forgot; we’ll still figure it out!
Prefer real-time help? Try our Live Chat during business hours (look for the little sneaker icon in the corner). Or fill out our Contact Form if you’d rather take your time. Either way, we’ve got you covered.
P.S. We read every single message, even the ones that just say "Hey, love what you’re doing!" Those actually make our day.
