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SHIPPING POLICY

Shipping Overview

At www.footlaned.shop, we prioritize efficient and secure delivery for all your footwear needs. Our team processes orders with meticulous care, ensuring your selected styles—whether designed for outdoor adventures or everyday comfort—are packed to withstand transit. Once dispatched, shipments are handled by trusted logistics partners to guarantee timely arrival. We understand the importance of reliable delivery, especially for seasonal essentials or performance-focused gear, and strive to exceed expectations at every step.

Shipping Timeframe

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Delivery timelines vary based on your location and shipping method. For domestic shipments, allow 3–7 business days after processing. International deliveries may require 10–20 business days, depending on customs clearance. Note that extreme weather or regional disruptions may occasionally extend these estimates. Rest assured, we proactively monitor such events and will notify you if delays arise.

Shipping Costs

We offer transparent pricing with options tailored to your budget:
  • Standard Shipping (10–15 Business Days): $15 for orders under $60
  • Free Shipping (10–15 Business Days): Automatically applied to orders totaling $60 or more
Expedited shipping is temporarily unavailable, but we’re evaluating options to expand our service tiers.

Shipping Regions

Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Unfortunately, we cannot deliver to embargoed territories or areas with restrictive import policies (e.g., certain Middle Eastern and African nations). During checkout, enter your address to verify eligibility. For unlisted destinations, contact [email protected]—we may accommodate special requests.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and carrier link. For consolidated shipments (multiple items), tracking updates may reflect partial fulfillment until all products are en route. If you haven’t received tracking details within 5 business days, check your spam folder or account dashboard. Still missing? Our support team can resend the information upon request.

Delayed or Lost Shipments

While rare, delays can occur due to carrier issues or customs inspections. If your package hasn’t arrived within 5 days of the estimated delivery date, first track its status via the provided link. For unresolved cases, email [email protected] with your order number and screenshots of tracking anomalies. Lost shipments are fully investigated; we’ll either resend your items or issue a refund within 14 business days of claim approval.

Customs & Import Duties

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges are separate from your order total and typically payable upon delivery. Rates vary by destination and product value—consult local authorities for estimates. Unfortunately, we cannot mark shipments as "gifts" or undervalue items to bypass fees. For transparency, all customs forms accurately declare contents and purchase amounts.
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Weatherproof Trekking Shoes & Multi-Surface Sneakers | StepWise Gear
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